PACKAGE DETAILS

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Ideal for

You need a reliable operator to remove admin noise and make sure every lead/customer gets a reply.

Typical Outcomes

1. Inbox + calendar under control (quotes, follow-ups, reminders)
2. Clean CRM and consistent pipeline updates
3. Basic customer support coverage via email/chat
4. Daily task completion with clear handoffs

Example Hour Plan (Monthly)

1. Admin Support / Virtual Assistant - 24h 
2. Email / Chat Support (tickets + FAQs)- 18h
3. Lead follow-up + appointment coordination- 12h
4. Data encoding / CRM cleanup- 6h

                                       Total       60 hours 

Ideal for

You want faster response times and a steady appointment calendar without hiring locally.

Typical Outcomes

1. Lead list building + enrichment + routing into your CRM
2. Appointment setting with a repeatable script and follow-up cadence
3. Customer support coverage that protects your reputation
4. Weekly reporting on leads, appointments, response time, and backlog 

Example Hour Plan (Monthly)

1. Lead Generation (research, lists, qualification)- 36h
2. Appointment Setting (calls, texts, emails, follow-up)-30h
3. Customer Service / Email-Chat Support- 30h
4. Admin Support (docs, scheduling, invoicing)- 24h

                                      Total      120 hours 

 Ideal for

You have volume: multiple channels, higher ticket counts, and you need revenue protection (billing/collections).

Typical Outcomes

1. Multi-channel customer support (email/chat + optional phone)
2. Sales support: quotes, follow-ups, pipeline hygiene, handoff to closers
3. Collections and overdue follow-up to reduce cashflow gaps
4. Quality checks and coaching notes to keep output consistent

Example Hour Plan (Monthly)

1. Customer Service (email/chat; optional phone blocks) - 45h
2. Lead Gen + Appointment Setting - 45h
3. Sales Associate support (quotes, proposals, follow-ups)- 36h
4. Admin Support + Data encoding-27h
5. Credit & Collection + QA / Reporting- 27h

                                   Total             180 hours 

Ideal for

You want a full execution pod: operations + revenue + support + process building and automation.

Typical Outcomes

1. Dedicated pod with clear roles and handoffs
2. Process documentation, templates, and dashboard reporting
3. Web and workflow improvements (landing pages, forms, integrations)
4. AI support where it makes sense (automation, data QA, internal tools)

Example Hour Plan (Monthly)

1. Customer Support (email/chat/phone blocks)- 72h
2. Revenue Pod (lead gen, setter, telemarketing support)- 60h
3. Office Administration (VA, encoder, reservations) - 48h
4. IT & Development (web + automation + AI workflows)- 36h
5. QA + Reporting + Customer Relations- 24h

                                     Total        240 hours